Different Types of Expert Systems and Their Business Applications

What are the different types of Expert Systems?

Expert systems are computer programs designed to solve complex problems and make decisions, using the power of artificial intelligence (AI). Expert systems use a combination of knowledge base, inference engine and user interface to provide an AI-enhanced solution. Expert systems come in a variety of forms and can be used to automate a wide range of tasks. Here, we will explore the different types of expert systems and the ways they can be used.

Expert Consultation System

An expert consultation system is a type of expert system that is used to answer questions and draw on the expertise of experts. This type of system is often used in customer service departments and other settings where customers need answers to questions. Expert consultation systems use a natural language user interface to allow customers to provide questions in a conversational way. Then, the system uses a variety of algorithms and techniques to search its database of knowledge for the best answer to the question.

Case-Based Reasoning Expert System

A case-based reasoning expert system is a type of expert system that focuses on problem solving. It uses a process called "case-based reasoning" which is an AI technique that stores cases from previous experiences and uses them to help solve new problems. A case-based reasoning expert system utilizes a database of previous cases containing information such as solutions, diagnosis and actions. It then compares the current situation to the cases in the database and provides the most relevant advice or solution.

Neural Network Expert System

A neural network expert system is a type of expert system that utilizes neural networks to store and analyze data. Neural networks are composed of interconnected nodes that emulate certain aspects of human cognition. They are used to solve complex problems and learn from experience. Neural network expert systems are often used in image processing, pattern recognition and decision making.

Expert System Shells

Expert system shells refer to the development environment used to create expert systems. This environment contains tools and libraries that help developers create an expert system tailored to their needs. Expert system shells are also sometimes referred to as expert system builders or development environments, and they provide a comprehensive tool set to help develop and deploy an expert system.